Contact IPTV+18: a person answers, every day

A good first message saves a lot of back and forth. When you contact IPTV+18 about a problem, include:

• Your account email address, so we can find your line straight away.
• What you watch on, such as an LG set running Smarters or a Fire TV Stick with TiviMate.
• What you see: a photo of the screen is worth more than any description, especially for error messages and code boxes.
• The channel or group name if a single channel is not playing.

Please never send your account password in a chat, and never share your 18+ PIN with anyone claiming to be us. We will never ask you for either. If you need a new PIN, just ask and we send it to your email.

Plenty of people contact us before ordering, and that is the best way to start. Tell us what device you watch on and what matters most to you, the adult lineup, 4K, number of screens, and we will suggest one plan. You can compare them yourself on the plans and prices page.

Questions about payment, the neutral bank label or how the PIN works are all fair game. Ask about the money-back conditions too; we spell them out in the chat ahead of any transfer. Quick answers to the most common pre-sales questions are also on the FAQ page.

Some requests are not problems at all, just changes. Moving from Starter to Plus 4K, adding a second screen, renewing a yearly plan or swapping to a lifetime option all go through the same WhatsApp line. Tell us which plan you have now and what you would like instead, and we explain the steps and the price before anything is charged.

A fresh 18+ code is equally routine. The request comes from your registered number; the code itself is emailed. If you have changed phone number since ordering, say so in your first message and we will verify you by email first.

Plenty of glitches vanish with a power cycle: close the player, then unplug the TV or stick for ten seconds. Refresh the playlist from the app’s settings if channels or groups are missing. For PIN boxes that refuse your code, the adult PIN guide explains which code each app expects.

Still stuck? Then contact IPTV+18 with the details above. We would rather hear from you early than have you struggle for an evening. For general background on how internet TV is delivered, IPTV on Wikipedia is a neutral read.